JOB DESCRIPTION:

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services.

MAIN DUTIES

Hotel front desk clerks perform some or all of the following duties:
• Maintain an inventory of vacancies, reservations and room assignments.
• Register arriving guests and assign rooms.
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services availability in the community and respond to guests complaints.
• Compile and check daily records sheets, guest accounts, receipts and vouchers using computerized or manual systems.
• Present statement of charges to departing guests and receive payment.

EMPLOYMENT REQUIREMENTS:

• Completion of secondary school or equivalent is required
• Completion of a two-year apprenticeship program, or a college program in from desk operations or hotel management

JOB DESCRIPTION:

Food services supervisors supervise, direct and co-ordinate the activities of workers who prepare, portion and serve food.

MAIN DUTIES

Food service supervisors perform some or all of the following duties:
• Supervise, co-ordinate and schedule the activities of staff who prepare, portion, and server food.
• Estimate and order ingredients and supplies required for meal preparation.
• Establish methods of meet work schedules
• Train staff in job duties, and sanitation and safety procedures.
• Ensure that food and service meet quality control standards
• May participate in the selection of food service staff and assist in the development of policies, procedures and budgets.

EMPLOYMENT REQUIREMENTS:

• Completion of secondary school
• Completion of a community college program in food service administration, hotel and restaurant management or related discipline OR several years of experience in food preparation or service are required

JOB DESCRIPTION:

Hotel and Hospitality room attendants clean the rooms, hallways and lobbies of the hotels, motels and resorts.

MAIN DUTIES

Hotel and Hospitality room attendants perform some or all of the following duties:
• Sweep, mop, wash, wax and polish floors.
• Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture.
• Make beds, change sheets, and distribute clean towels and toiletries.
• Attend to guests’ requests for extra supplies
• Stock linen closet and supplies area.
• Clean, disinfect and polish kitchen and bathroom fixtures and appliances.
• Clean and disinfect public areas such as changing rooms, showers and elevators
• Pick up debris and empty trash containers.
• Wash windows, walls and ceilings
• Report and store lost and found items.
• May provide basic information on facilities
• May handle complaints

EMPLOYMENT REQUIREMENTS:

• There are no specific education requirements for occupations in this unit group.
• Certification for housekeeping room attendants or similar certification may be required.